It is kind of a long story, but I'll do my best to condense it.
I found out that there are double wide self inflating sleeping pads available. We have been using singles and eliminating that gap between us would be nice.
I happened across a post about sleeping pads and found Trail-Gear Inc. to have an outstanding price. I ordered a double wide pad. It arrived quickly, but was the wrong one They sent a single.
I tried several times to contact them via email to no avail.
I though I was going to have to resort to calling them "on my dime" , as they have no toll free number. I took another look at their site and noticed that they have a Trail-Gear Inc. forum.
GOOD NEWS!
Customer service is alive and well. I did not have to resort to calling them "on my dime"
I made contact through the Trail-Gear Inc. forum. It turns out that my service provider may have been filtering the email responses as unsolicited and rejecting them? They finally tried another email account and were able to get through. It did still go to my graymail, but I was able to receive it.
The solution:
John Robertson wrote:Sr. we shipped the correct pad today, keep the other and enjoy.
That sure is an outstanding solution to the situation IMO.
In retrospect I will be making some changes, and have suggested they make one as well.
I will be using a different email address for correspondence dealing with purchases. Yahoo, Gmail , or another expendable account may be a better choice as they are less likely to reject email.
I have also suggested that they link their forum to the list of customer service contacts. It really was a good way to make contact. Thank you goes out to Chris Geiger for his response in the forum and the rest of the Trail-Gear Inc. crew. KEEP UP THE GOOD WORK!
EDIT: The correct double pad arrived today and with a suprise! Another single pad! That was a very fast response! Less than 48 hours from the time I sent an email to the correct item arriving at my door and with extras for my trouble. I wish everyone treated customers like this