Sick Dog But Got To Vent
Posted: Mon Jan 14, 2008 4:39 pm
This is long read. Sorry
On November 4th 2007 I took my 13 year old dog to the Banfield Pet Hospital because her apatite didn’t seem quite rite. The Vet ran some test and found that her white blood count was high and prescribed some antibiotics and vitamins. He stated that she had some kind of infection and thought possibility it was caused by her teeth and recommended that they be cleaned. He instructed me to give her the meds and follow up in two weeks. Vet bill: $251.00
She seamed to be doing better at her follow up examination on the 18th so I was told to go ahead and have her teeth cleaned and continue with the meds until her next visit. Before I left the office I scheduled the cleaning for November 27th. Vet bill: $95.30
Up until this point everything seams to be going well. On November 27th I go in at 7:30 to drop her off for the cleaning I think her appointment was for 9. I’m told I can leave her but they have to charge me $50 for kenneling. $50 for 1 ½ hours!! I can stay at a 5 star hotel for less. So I run her back home, fly to my first appointment, run back home pick her up and take her back to the vet. Sorry but I’m not paying for the dog 5 star. A few hours later I get a call from Banfield telling me they can not do the cleaning because she is not up to date on two of her shots. Why didn’t the vet know that when he told me to schedule the appointment? I tell them to give her the shots but I’m informed I have to wait 2 days before they can do the cleaning. I figured fine I will bring her back on the 29th. Vet bill this time: $106.20.
On the 29th I drop her off again for the cleaning and go off to work. Again I am called by the pet hospital and this time I am told they can’t do the cleaning because her blood count is off. Now I’m getting hot. First they tell me her teeth are causing the infection and I need to get them cleaned then I take her to get them cleaned and I’m being told they cant do the cleaning because her blood count is off.
Now at this visit I am dealing with a different vet. This vet tells me she thinks the other vet misdiagnosed the problem and wants to run more test at a cost of $610.39. I’m hot but I agree. This time they run more blood tests and take 5 x-rays and after the testing had all been completed the vet informs me she doesn’t know what is wrong with the dog and recommends I take her to a different hospital for more tests. Now I am really hot. My dog is in the same condition as she was when I first took her in and I am out $1062.89.
A week or so later I’m tossing the idea around in my head about putting her down or spending more cash at another vet. I decide that if I am going to take her somewhere else I want her records and x-rays from Banfield so I go pick them up. They are a little hesitant about giving them to me but finally give them up. When looking over her records I found that they only gave me 3 x-rays but charged me for 5. Banfield claimed it was a mistake and refunded my money but by now I really feel I getting the shaft. What is wrong with this place? Money first, pets health second? I might have just as well taken her downtown to a bus stop and had people guess what was wrong with her.
I have spent a lot of cash and I still have a sick dog. She was eating fine for a few weeks but now she hasn’t eaten for 3 days. I have tried everything. I don’t know if I should keep dropping cash into this or throw in the towel. Sorry to put you through all this reading but I had to vent.
On November 4th 2007 I took my 13 year old dog to the Banfield Pet Hospital because her apatite didn’t seem quite rite. The Vet ran some test and found that her white blood count was high and prescribed some antibiotics and vitamins. He stated that she had some kind of infection and thought possibility it was caused by her teeth and recommended that they be cleaned. He instructed me to give her the meds and follow up in two weeks. Vet bill: $251.00
She seamed to be doing better at her follow up examination on the 18th so I was told to go ahead and have her teeth cleaned and continue with the meds until her next visit. Before I left the office I scheduled the cleaning for November 27th. Vet bill: $95.30
Up until this point everything seams to be going well. On November 27th I go in at 7:30 to drop her off for the cleaning I think her appointment was for 9. I’m told I can leave her but they have to charge me $50 for kenneling. $50 for 1 ½ hours!! I can stay at a 5 star hotel for less. So I run her back home, fly to my first appointment, run back home pick her up and take her back to the vet. Sorry but I’m not paying for the dog 5 star. A few hours later I get a call from Banfield telling me they can not do the cleaning because she is not up to date on two of her shots. Why didn’t the vet know that when he told me to schedule the appointment? I tell them to give her the shots but I’m informed I have to wait 2 days before they can do the cleaning. I figured fine I will bring her back on the 29th. Vet bill this time: $106.20.
On the 29th I drop her off again for the cleaning and go off to work. Again I am called by the pet hospital and this time I am told they can’t do the cleaning because her blood count is off. Now I’m getting hot. First they tell me her teeth are causing the infection and I need to get them cleaned then I take her to get them cleaned and I’m being told they cant do the cleaning because her blood count is off.
Now at this visit I am dealing with a different vet. This vet tells me she thinks the other vet misdiagnosed the problem and wants to run more test at a cost of $610.39. I’m hot but I agree. This time they run more blood tests and take 5 x-rays and after the testing had all been completed the vet informs me she doesn’t know what is wrong with the dog and recommends I take her to a different hospital for more tests. Now I am really hot. My dog is in the same condition as she was when I first took her in and I am out $1062.89.
A week or so later I’m tossing the idea around in my head about putting her down or spending more cash at another vet. I decide that if I am going to take her somewhere else I want her records and x-rays from Banfield so I go pick them up. They are a little hesitant about giving them to me but finally give them up. When looking over her records I found that they only gave me 3 x-rays but charged me for 5. Banfield claimed it was a mistake and refunded my money but by now I really feel I getting the shaft. What is wrong with this place? Money first, pets health second? I might have just as well taken her downtown to a bus stop and had people guess what was wrong with her.
I have spent a lot of cash and I still have a sick dog. She was eating fine for a few weeks but now she hasn’t eaten for 3 days. I have tried everything. I don’t know if I should keep dropping cash into this or throw in the towel. Sorry to put you through all this reading but I had to vent.